The Problem
Struggling with scattered customer support?
Small businesses often juggle multiple communication channels—email, phone, chat, social media—making it impossible to track customer issues effectively. Tickets get lost, response times suffer, and customer satisfaction drops. Without a centralized system, your team wastes time switching between tools and duplicating efforts.
The Solution
One unified helpdesk for all customer interactions
Utilsy's helpdesk software centralizes all customer communications in one place. Track tickets from any channel, automate responses, set SLAs, and resolve issues faster. With seamless integration to accounting and calendar, you can create invoices from support tickets and schedule follow-ups automatically.
Key Features
Everything you need for exceptional customer support
Powerful helpdesk features designed to help small businesses deliver professional customer service without the complexity.
Omnichannel Ticketing
Unify emails, chat, phone, and social media into one ticket system.
SLA Management
Set response and resolution times to meet customer expectations.
Automation & Workflows
Auto-assign tickets, send follow-ups, and trigger actions automatically.
Analytics & Reporting
Track CSAT, response times, and team performance in real-time.
Start managing customer support like a pro
Join small businesses using Utilsy helpdesk to resolve tickets faster and keep customers happy.
What is helpdesk software?
Helpdesk software is a customer support management system that centralizes all customer communications, tracks support tickets, manages SLAs, and helps teams resolve customer issues efficiently. It's essential for businesses that want to provide professional customer service.
Is Utilsy helpdesk software suitable for small businesses?
Yes! Utilsy's helpdesk software is specifically designed for small businesses. It's affordable, easy to set up, and doesn't require technical expertise. You get enterprise-grade features without the complexity or high costs of traditional helpdesk solutions.
Can I integrate Utilsy helpdesk with other tools?
Absolutely! Utilsy's helpdesk integrates seamlessly with accounting, calendar, and booking modules. When a customer submits a ticket, you can automatically create calendar reminders, generate invoices for billable support, and sync customer data across all modules.
How does Utilsy helpdesk improve response times?
Utilsy helps you respond faster through automated ticket routing, SLA tracking, and smart notifications. You can set up rules to automatically assign tickets to the right team member, prioritize urgent issues, and send automated responses to customers while you work on solutions.
What channels does Utilsy helpdesk support?
Utilsy helpdesk supports multiple communication channels including email, live chat, phone, and social media. All conversations are unified into a single ticket system, so you never miss a customer inquiry regardless of where it originates.
